GUD Holdings, BAD Customer Support
Reply to an online query regarding a Sunbeam product took 10 days (technically six business days. Was promised just three days but who in the 21st Century takes three days to reply to a customer enquiry?)
Furthermore, reply was unnecessarily snarky, insinuating I hadn’t read the manual. This is despite the fact that I had, including the quoted part, and had precisely worded my question to make sure I’d get a reply that wasn’t just a quote from the manual. Question was not addressed.
Market cap 700m or so
Conglomerate of about eight unrelated businesses